Performance Management System
User Journey Map
PMS User Journey
End-to-end workflow across all roles — from system setup through strategic planning, BSC management, evaluations, appeals, PIP, and analytics.
SystemHR AdminStrategic PlannersGMDHODTeam LeaderIndividualHR / Supervisor
Cross-phase back flowRevision loop↑Upward evaluation order
11phases72steps2back flows
GMD Returns for Revision
Initiatives returned to Strategic Planners for rework
Appeal Reopens Evaluation
Accepted appeal causes the closed evaluation to be reopened
PMS v1.0 — Confidential